PrintNode Printer Troubleshooting

Amy
Amy
  • Updated

These troubleshooting steps are for PrintNode supported printers, and not the Eatabit wifi device. 

 

Help! My printer is no longer printing. 

  • For the Star TSP printers to print successfully, you will need to be logged in to PrintNode and using the correct credentials.
  • To confirm if you are logged in, navigate to the PrintNode application on your computer and ensure you are logged in with the credentials provided to you from your Biz Dashboard. You can find more information here: How-to: set up PrintNode (Windows User) or How-to: set up PrintNode (Mac OS)

How do I open the PrintNode application on my computer? 

  • The PrintNode application runs in the background while your computer is on. To open, find the icon of PrintNode and right-click to access the options. 

Windows Example: 

Mac Example: 

 

Why are receipts printed with very small text?

  • This can happen when the PrintNode application is on the incorrect engine. To resolve this, navigate to the PrintNode application installed on your computer and open the application.
  • After opening up the PrintNode application: 
    • Select the Printers tab. 
    • Change your Default Printing Backend from the drop-down. 
    • Update the engine to the other option found within the drop-down. 

 

Why are receipts printing long? It's wasting a ton of paper!

  • This can happen when the PrintNode application is on the incorrect engine. To resolve this, navigate to the PrintNode application installed on your computer and open the application. 
  • After opening up the PrintNode application:
    • Select the Printers tab. 
    • Change your Default Printing Backend from the drop-down. 
    • Update the engine to the other option found within the drop-down. 

 

 

 

For any issues or concerns, we kindly request that you contact our support team at help@leafly.com. They will be more than happy to assist you in resolving any problems you may encounter.