Additionally, it’s positive for users to see that the reviews are both good and bad and that we give you the opportunity to reply and show you are engaged with your customers and make things right. If everyone had 5-star ratings the listings become suspect at best and users wouldn't trust that the reviews are accurate.
To learn how to dispute a review, please check out this article here: How do I dispute a review?
For any issues or concerns, we kindly request that you contact our support team at firstname.lastname@example.org. They will be more than happy to assist you in resolving any problems you may encounter.