Pickup requests will remain "Ready for Pickup" indefinitely.
If you haven't heard from a customer in a while, we encourage you to call the customer to check-in or you can use the chat directly in the order dashboard. Never cancel a Pickup without communicating the reason to the customer.
Because every dispensary has different inventory needs, the amount of time you choose to wait before you mark a pickup as "abandoned" is up to you, but we recommend giving the customer at least 24 hours to retrieve their pickup.
If there are active or ready Pickups in the queue and the store is closing soon, do not cancel the Pickups. Instead, notify the customer of the store’s closing time. If a Pickup is still “Ready for Pickup” and the storefront has closed, after verifying the customer did not visit the store, the storefront must change the status of the Pickup to “Canceled - Abandoned Pickup.”
For additional assistance or questions, please use our Request Form to contact our Support Team.