If a review does not violate Leafly’s Terms of Service (Section 6.1) and the Moderation Team rejects the dispute, we advise responding to the user directly.
This not only provides an opportunity to salvage a business relationship and clarify any misunderstandings or negative first impressions that may have occurred but also shows other potential customers reading the reviews that you take care of all consumers that visit your location. Responding to reviews regularly helps to set your customer service apart from competitors.
For any issues or concerns, we kindly request that you contact our support team at email@example.com. They will be more than happy to assist you in resolving any problems you may encounter.