Brand pages can get reviews from users that have tried those products. We advise replying to all reviews left for locations, positive or otherwise.
This article covers the following:
Navigating to Reviews
First, log into your Brand Biz Dashboard. You can check out this FAQ on how to access the dashboard: Where do I access my brand dashboard?
After logging into your Biz Dashboard, select the ‘Reviews’ option on the left side panel of your Biz Dashboard.
Here, you can find the reviews left on your products. Additionally, you can also search for specific products and locate their reviews.
Replying to Reviews
Underneath each review, you will see a reply option. When you click this, it allows you to reply back to the user. This is a great way to say thank you or acknowledge their feedback.
After typing your reply, click on the 'Post' button. These replies are public on your product.
Disputing a Review
If a review violates Leafly’s Terms of Service (Section 6.1), you can dispute the review by selecting the Dispute option underneath the review.
In the dispute field, please provide our Moderation team with as much information as possible on the violation. No matter the outcome, our Moderation team will send you an email to let you know if the review will be left on the site or removed from the site.
If you have additional questions or concerns regarding the review policy and protocol, please email firstname.lastname@example.org to connect with our Support Team.