Brand pages can get reviews from users that have tried those products. We advise replying to all reviews left for locations positive or otherwise. In order to do this first, log into Leafly Biz and select the Reviews tab. You’ll see a Reply button next to each review, selecting this will result in a pop out along the right side of the page to reply to the user.
Alternatively, if you feel that a review violates Leafly’s Terms of Service (Section 6.1) you can dispute the review by selecting the Dispute next to each review under the Reviews tab of Leafly Biz. Please provide the Moderation team with as much information on the violation as possible for investigation. No matter the outcome, our Moderation team will send you an email to let you know if the review will be left on the site or removed from the site.
If you have additional questions or concerns regarding review policy and protocol feel free to reach out to our Customer Support team at support@leafly.com for further assistance.