Leafly Client Support
Information and troubleshooting for general and miscellaneous services offered by Leafly for business and brands
Dispensary Partners
- How do I make an account to use for my dispensary?
- How do I reset my dispensary account password?
- How do I update my billing information?
- Where do my uploaded images appear and what are their format/size requirements?
- How can I convert my photo to the correct format for uploading?
- Can I post jobs at my location on Leafly?
Leafly Pickup and Delivery
- The Eat-a-bit printer isn't working
- Pickup statuses aren't updating
- I can't see/hear the desktop notifications
- How do customers submit a Pickup request?
- Customer is not getting SMS messages/texts
- What if we're out of an item a customer wanted?
Brand Partnerships
- What if my business isn’t cannabis specific but supports the cannabis industry, can I have a Brand page?
- What’s included with a Brand page on Leafly?
- Why won’t my Brand Page publish?
- How do I delete my Brand Page?
- How do I rename my Brand Page?
- Where do my uploaded Brand page images appear and what are their format/size requirements?
Doctor Management Solutions
- Where can I upload a cover photo of our medical cannabis practice?
- How do I make an account to use for my medical cannabis practice?
- How do I manage my medical cannabis practice?
- How do users make an appointment with my medical cannabis practice and where do I see that information?
- How do I change my medical cannabis practice hours/address/phone number?
- We have multiple medical cannabis practice locations, how can we easily keep them all updated?
Reviews
- Can Brand pages get reviews? If so can I reply/dispute reviews?
- How do I dispute a review?
- The Support team rejected my review dispute, what are my options now?
- How long does the review dispute process usually take?
- Why don’t my review disputes get answered?
- Why am I not getting email notification of new reviews?