Sorry to hear your order wasn't quite right. We do accept returns of unworn items within 30 days. However, you will be responsible for the shipping costs associated with this return.
You can find our full return policy here, which notes the shipping details including the return address. Your new product will not be shipped until your return is received and condition is confirmed. If you require a new product more quickly than this, we suggest placing a new order and returning your original one for a refund instead of exchange. At that time, you'll receive a confirmation email as well as the tracking information for your new package.
Please include your order invoice and order number in the package along with your product and ship to:
312 W Republican St Unit A
Seattle, WA 98118
Once you have shipped your order, let our customer service team at firstname.lastname@example.org know and provide a tracking number if possible to ensure the quickest possible turnaround time. No RMS is needed, only your original invoice.