Sorry to hear we didn't get your order quite right. Typically, our return and exchange policy requires the product to be returned to our warehouse before a new one is sent out. However, if you can provide a photo of this damaged product to our customer support team via support@leafly.com, we can expedite the process. This is not only to assess the condition of the product, but to help us understand how we can improve our packaging process to prevent future disappointments.