Android


Restart & Update

Restart your device

  • To restart your phone, press and hold the power button for several seconds. Then, once your power options menu appears, Select Restart.
    • If you don't see a Restart; option, press and hold the power button for 20-30 seconds, until your phone manually restarts.


Clear the Leafly app cache

  • To clear the cache the app:
    • Open your device's Settings app
    • Select Apps Manager/Applications
    • Scroll down, and select Leafly app
    • Select Storage > Clear cache


Check for Android updates

- System updates can result in improvements that could resolve your issue

  • To check for and install system updates:
    • Open your device's Settings app
    • Scroll down to the bottom, select System > Advanced > System Updates (May require selecting About phone or About tablet first)
    • View your update status and follow any steps requested on the screen


Update the Leafly app

 - App updates can result in improvements and fixes that could resolve your issue

  • To check for Leafly app updates:
    • Open your device's Play Store app
    • Select the Menu icon (upper right corner) > My apps & games
    • Apps that require updating are sorted under the Updates tab
      • If you have the option to update the Leafly app, select Update


Uninstall the Leafly app

  • To uninstall the Leafly app:
    • Open your device's Settings app
    • Scroll down to the bottom, select System > Advanced > System Updates (May require selecting About phone or About tablet first)
    • Select Uninstall > Confirm Uninstall
    • To reinstall the app refer to the following: How do I download the Leafly app?



iOS


Restart & Update

Restart your device

  • To restart your phone, press and hold the Sleep/Wake button until a red slider appears. Slide your finger across and your iOS device will turn off after a few moments. Once powered down press and hold the Sleep/Wake button until the Apple logo appears.
    • If your iOS device does not respond, press and hold the Sleep/Wake button and the Home button at the same time for 10-15 seconds until the Apple logo appears.


Check for iOS updates

- System updates can result in improvements that could resolve your issue

  • To check for and install system updates:
    • Open your device's Settings app 
    • Select General > Software Update
    • View your update status and follow any steps requested on the screen


If you are unable to update wirelessly, try connecting to a computer and using iTunes to update your device.


Update the Leafly app

 - App updates can result in improvements and fixes that could resolve your issue

  • To check for Leafly app updates:
    • Open your device's App Store
    • Select the Updates icon 
    • If you have the option to update the Leafly app, select Update


Uninstall the Leafly app

  • To uninstall the Leafly app:
    • Long press the Leafly app icon

      • If the force touch menu appears, tap out and try again

    • Tap the X in the top left corner

    • Tap Delete

      • Please note: Deleting the application will also delete its data

    • To reinstall the app refer to the following: How do I download the Leafly app?