Yes, you may opt out of all SMS messaging! Our SMS partner, Twilio will automatically perform an opt out if a single word text containing CANCEL, STOP, END, QUIT or UNSUBSCRIBE. So, for example, replying STOP will stop the customer from receiving messages from Leafly Pickup, but replying "STOP PLEASE" or "PLEASE CANCEL" will not.


Please note, doing so will prevent all SMS notifications from dispensaries including Ready for Pickup notifications.


You can reverse this opt out and resume receiving messages by sending a START, YES or UNSTOP command within that same Pickup text message the opt out was performed in. Placing a new pickup WILL NOT resubscribe a user into Pickup SMS updates.


If you are unable to do so please reach out to our Customer Support team with the username and email address associated with your account at techsupport@leafly.com.