Once a Pickup order has been Completed within the Leafly system you’ll receive an SMS requesting feedback on your experience. You will be prompted to provide 1 - Yes,  2 - No, or STOP - To opt out of all future SMS notifications for Pickup.

For all negative Pickup experiences you’ll receive a secondary prompt to provide feedback on the experience with the following options:

  • SLOW - if it took too long

  • STOCK - if you didn’t get what you ordered

  • SERVICE - if the service wasn’t great

  • OTHER - for another reason

You’ll also receive a link to our Leafly Pickup feedback form for as an additional option to provide feedback and details on your Pickup experience. 

If you are unable to do so please reach out to our Customer Support team with the username and email address associated with your account at techsupport@leafly.com.