Account Issues

Information on how to create an account, adjust information or troubleshoot issues.

Why am I getting pop up notifications and how can I make them stop?
These pop ups, also known as Roost Push Notifications, are enabled through your browser, and thus must be disabled by going into your browser settings.  ...
Thu, 30 Aug, 2018 at 2:34 PM
How do I change my username?
If you made a mistake creating your Leafly Username or would like to change it for other reasons, you can do so in your user settings on the website.  S...
Thu, 30 Aug, 2018 at 2:35 PM
How do I change my email address?
If you would like to update the email associated with your Leafly account, you can do so in your user settings on the website.  Select your username on ...
Thu, 30 Aug, 2018 at 2:36 PM
How do I change my password?
First try using the Password Reset in your account settings on the website: Select your username on Leafly.com > Select Settings > Use the Change ...
Thu, 30 Aug, 2018 at 2:37 PM
How can I delete my Leafly account?
To delete your account, please send an email that contains your Leafly username and the email address you used to create your account to Leafly's Custo...
Thu, 21 Jun, 2018 at 12:40 PM
My Leafly account has been suspended, how can I resolve this?
In many cases, your account has been suspended if you have:  - Abandoned several Pickup orders  - An inappropriate username  - Made several threatening...
Wed, 29 Aug, 2018 at 3:10 PM
Can I change my avatar/profile image for Leafly?
Lots of folks ask us if they can change their user avatar next to their name. Unfortunately, we can't change those at this time but we are hoping to cr...
Wed, 29 Aug, 2018 at 3:12 PM
How do I create Leafly account?
Creating a Leafly account is free to everyone 21+! It's a great way to save and review your favorite strains and dispensary locations and stay up to da...
Thu, 30 Aug, 2018 at 2:38 PM
How do I log into my Leafly account?
To log into your Leafly account: - Select Log In in the upper right-hand corner - Enter your email or username and password - Select Log In ...
Thu, 30 Aug, 2018 at 2:39 PM
I signed up but can't activate my dispensary/clinic/brand, etc.
Signing up for a user account on Leafly is not the same as inquiring about our advertising services. You'll find the advertising options currently offe...
Wed, 29 Aug, 2018 at 3:17 PM