Leafly Pickup Issues (Client)

For assistance with client facing Leafly Pickup issues

The Eat-a-bit printer isn't working
If you're having issues with your Leafly Pickup Eat-a-bit Printer, please check for any error messages. Delayed Orders: Check the signal strength,...
Fri, 14 Sep, 2018 at 12:10 PM
Pickup statuses aren't updating
If you're having trouble getting your pickup statuses to update, first check to make sure that no filters are active, since these can stop automatic up...
Tue, 1 May, 2018 at 12:08 PM
I can't see/hear the desktop notifications
Please try the following steps to fix this issue: Make sure the volume on your workstation is turned up See if the audio settings (in your computers s...
Tue, 1 May, 2018 at 12:08 PM
How do customers submit a Pickup request?
The short version: Leafly Pickup lets customers browse your Leafly menu, add what they want to their bag, and then submit a pickup request. Then, when their...
Thu, 26 Apr, 2018 at 2:56 PM
Customer is not getting SMS messages/texts
If your customers aren't getting SMS messages, please try the following steps: Try refreshing your browser by hitting the refresh/reload button or...
Tue, 1 May, 2018 at 12:09 PM
What if we're out of an item a customer wanted?
If a customer selected an item that you just ran out of or an item was listed by mistake, don't worry!  You can use the built-in texting feature in...
Wed, 20 Jun, 2018 at 8:48 AM
How long do we have to respond to a customer?
Leafly Pickup has some built-in warnings to help you manage your pickup requests. Once a new request comes in (you will get a desktop notification) you have...
Thu, 30 Aug, 2018 at 1:02 PM
Can a customer make a pickup request if we're not open?
Right now, customers can't submit a new request if you are not open, but we're exploring ways to help customers make after-hours pickup requests i...
Thu, 26 Apr, 2018 at 2:57 PM
What if a customer requests too much?
At this time, Leafly Pickup is NOT sensitive to local laws on purchase limits, so it's up to you to ensure you're complying.  If a customer re...
Thu, 30 Aug, 2018 at 1:03 PM
Can a pickup be canceled?
Yes. At any time, either the dispensary or the customer can cancel a pickup request. To cancel, use the dropdown on the Pickup Details page and select Cance...
Thu, 7 Jun, 2018 at 4:18 PM