Uber Eats & Leafly: Uber Tablet & Eats Manager Portal FAQ

Amy
Amy
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This article covers information on Uber Eats tools regarding Uber Eats:

 

Disclaimer

If you have any issues, questions, or concerns regarding Store Operations with your Uber Eats store, please email help@leafly.com. From there, our Leafly Support Team will be able to help you further. 

Uber Eats Tablet 

Do BYOC (Bring Your Own Carrier) cannabis retailers have to pay for an Uber Eats tablet?

  • No. Uber Eats tablets are provided free of charge to retailers participating in the cannabis pilot program.

When will we receive our Uber Eats tablet and Uber Eats Manager portal login information?

  • Prior to going live, Uber will send retailers a Merchant Services Agreement (MSA) for signature via DocuSign.
  • Once you complete the DocuSign, Uber will ship a tablet. The tablet will arrive within approximately 48 hours from shipping.
  • Additionally, you will receive an email from Uber with login information for your tablet and the Uber Eats Manager once the MSA signature is complete.

We just received an Uber Eats tablet. What can we use this for?

  • Order Control: Pause orders or resume orders for your location when operational needs change. 

  • Managing Orders: If there is ever a validation issue that prevents an order from reaching your Leafly Dashboard or your POS Dashboard, you have the ability to take the following actions via your Uber Eats tablet:

    • Accept orders: When your Uber Eats tablet flashes green, tap anywhere to accept the order.

    • Confirm orders: By tapping Confirm, the shopper will receive a notification that their order is in progress.
    • Send orders Out for Delivery: Once the shopper's order is ready to go, tap "Out for Delivery" to update the shopper.
      • Orders will be completed on the Uber Eats tablet either:
          • Once the shopper confirms they have received their order via their Uber Eats app.
          • After three hours elapse, the order will be automatically completed if it was accepted.
    • Delay an order: Should you need more time to deliver the order, you can keep your Uber Eats shopper informed by tapping on an order to view its details --> Tapping help in the top right corner --> Tapping Delay order and adding more time to your delivery estimate.

    • Cancel any orders if you need to by tapping on an order to view its details --> Tapping help in the top right corner --> Tapping Cancel order.

  • For more information on how to manage orders via your Uber Eats tablet, please refer to the Uber x Leafly Tablet Guide RD PDF linked at the bottom of this article.

Help! My Uber Eats tablet is broken. How do I get a replacement? 

  • If you encounter a hardware issue with your Uber Eats tablet (such as no longer charging, will not power on, etc), please contact eats-prioritysupport@uber.com and they will provide you with a replacement device free of charge.
  • If you require additional assistance, please email help@leafly.com to connect with our Leafly Support Team who will help assist in getting your location a new tablet.

Uber Eats Manager Portal

We just received access to the Uber Eats Manager Portal. What can we use this for? 

  • The Uber Eats Manager portal allows you to:
    • View your payouts from Uber via the Payments tab
    • View additional store-level and live order details
    • Access detailed reporting via Analytics and Reports
    • Provide Feedback to shoppers by directly responding to reviews
    • Adjust your delivery SLA, cart minimums, delivery fees, and create or change Uber Eats delivery zones.
  • For more information, please refer to the Uber Eats Manager Training Guide PDF located for download at the bottom of this article.
  • Please Note: Not all functionality (Menus, Hours, etc) within the Uber Eats Manager portal is available for use. Due to the nature of the integration, some data must be edited within Leafly Biz or your POS system directly.

Looking for more information and detailed workflow walkthroughs for the Uber Driver app? Please see this article: Live Order Tracking - FAQ

 

Uber Eats App FAQs

I just went live on Uber Eats, but cannot find my store in the Recreational Cannabis 19+ tile. Where is it?

  • After your initial store activation on Uber Eats, there can be a 2-3 hour delay for the title to appear. 
  • If you are unable to locate your store or if you are having visibility issues, please reach out to help@leafly.com

Screenshot 2023-02-14 at 8.58.31 AM.png

How does the Uber Eats store ranking work? 

  • On Uber Eats, the Home Feed ranking prioritizes merchants based on several factors, such as their search order history, store rating, and delivery time.
  • On Uber Eats, the search ranking prioritizes the relevance of search results - how appropriate the results are being shown, which is based on the matching of categories, merchant names, catalog items, etc.

How does the 'Picked for You' work on Uber Eats?

  • The 'Picked for You' option is an Uber user experience that is enabled and provides recommendations to consumers based on previous orders

Screenshot 2023-02-14 at 11.02.43 AM.png

 

Marketing

What are the limitations to marketing the Uber Eats and Leafly program at my location? 

  • We ask that retailers only use the pre-approved digital assets and limit deployment of those assets to organic channels to ensure placement, copy, and messaging are compliant. 

  • ⚠️ Please note: Due to advertising regulations, window clings cannot be facing outside the store. They must be used in-store, facing inward.

  • The digital assets should have been shared with you directly. If you are unable to locate it, please reach out to help@leafly.com