Uber Eats Live Order Tracking FAQs
What is the Live Order Tracking feature for BYOC (Bring Your Own Courier) delivery?
- The Live Order Tracking app allows stores to share greater transparency on where shoppers' delivery orders are while couriers are out making deliveries via location sharing and tracking.
What can we do with Uber's new Live Order Tracking feature for BYOC delivery?
- The Live Order Tracking via the Uber Driver app allows stores to provide better insight to shoppers on where their delivery is while en route via location sharing.
- Drivers can contact shoppers via the app either by chat or call, providing easier communication around order hand-off.
How does Live Order Tracking work?
- Drivers should download the Uber Driver app from the iOS or Android store.
- Sign in by using your phone number or email.
- Once signed in, drivers can scan the QR code for one or multiple orders on the Uber Eats Orders tablet.
- Drivers will be able to access details for orders they have scanned, contact shoppers, and provide a location tracking details to shoppers.
- Once drivers have delivered an order to a customer, they can mark the order complete via the Uber Drive app.