At any time, either the dispensary or the customer can cancel a pickup request.
To cancel, use the dropdown on the Pickup Details page and select Cancel. Pickups should never be canceled without communicating the reason to the customer.
If the customer indicates they wish to cancel the Pickup, the storefront must change the status of the Pickup to “Canceled - Canceled by Guest.” If a Pickup is still “Ready for Pickup” and the storefront has closed, after verifying the customer did not visit the store, the storefront must change the status of the Pickup to “Canceled - Abandoned Pickup.”
Please note: if you are on an ordering integration such as Leaf Logix or Cova, you will be unable to perform these steps within the order dashboard. Canceling orders need to be completed within your point of sale.
If you need any additional assistance, please use our Request Form to contact our Support Team.