Basic App Troubleshooting Steps – Leafly Help

Android

Restart your device

To restart your phone, press and hold the power button for several seconds. Then, once your power options menu appears, Select Restart.
- If you don't see a Restart; option, press and hold the power button for 20-30 seconds, until your phone manually restarts.

Clear the Leafly app cache

To clear the cache the app:
- Open your device's Settings app
- Select Apps Manager/Applications
- Scroll down, and select Leafly app
- Select Storage > Clear cache

Check for Android updates

- System updates can result in improvements that could resolve your issue

To check for and install system updates:
- Open your device's Settings app
- Scroll down to the bottom, select System > Advanced > System Updates (May require selecting About phone or About tablet first)
- View your update status and follow any steps requested on the screen

Update the Leafly app

- App updates can result in improvements and fixes that could resolve your issue

To check for Leafly app updates:
- Open your device's Play Store app
- Select the Menu icon (upper right corner) > My apps & games
- Apps that require updating are sorted under the Updates tab
  - If you have the option to update the Leafly app, select Update

Uninstall the Leafly app

To uninstall the Leafly app:
- Open your device's Settings app
- Scroll down to the bottom, select System > Advanced > System Updates (May require selecting About phone or About tablet first)
- Select Uninstall > Confirm Uninstall
- To reinstall the app refer to the following: How do I download the Leafly app?

Restart your device

To restart your phone, press and hold the Sleep/Wake button until a red slider appears. Slide your finger across and your iOS device will turn off after a few moments. Once powered down press and hold the Sleep/Wake button until the Apple logo appears.
- If your iOS device does not respond, press and hold the Sleep/Wake button and the Home button at the same time for 10-15 seconds until the Apple logo appears.

Check for iOS updates

- System updates can result in improvements that could resolve your issue

To check for and install system updates:
- Open your device's Settings app
- Select General > Software Update
- View your update status and follow any steps requested on the screen

If you are unable to update wirelessly, try connecting to a computer and using iTunes to update your device.

Update the Leafly app

- App updates can result in improvements and fixes that could resolve your issue

To check for Leafly app updates:
- Open your device's App Store
- Select the Updates icon
- If you have the option to update the Leafly app, select Update

Uninstall the Leafly app

To uninstall the Leafly app:
- Long press the Leafly app icon
  - If the force touch menu appears, tap out and try again
Tap the X in the top left corner
Tap Delete
- Please note: Deleting the application will also delete its data
To reinstall the app refer to the following: How do I download the Leafly app?

If you need any additional assistance please contact our Support team at customersupport@leafly.com.