The best way to improve a negative review is to reply to the review. Responding to a negative review not only gives you the opportunity to salvage that business relationship and clarify any misunderstandings or negative first impressions but also shows to any potential customers reading your reviews that you take care of everyone who visits your shop.
Responding to reviews helps set your customer service apart from your competition. Most potential customers will pay more attention to how you reply to the review that the actual review itself.
If you have further questions, reach out to your current Client Success Manager. If you don’t know who your Client Success Manager is, please contact Support with your name and the name of your dispensary at firstname.lastname@example.org.