I need to communicate with a customer about an order they placed.

Estelle Pin
Estelle Pin
  • Updated

Leafly has a chat functionality that allows you to contact a customer about their order while the order remains active (not yet complete or canceled). You can access the chat feature from your Leafly order dashboard, and communicate via real-time messages to customers to ensure a smooth experience. 

You can toggle between the menu manager and the order dashboard and still see notifications for new chat messages and new orders, helping you stay on top of fulfilling your customer’s orders. In addition, chat is always visible when viewing an active order!


Please Note: These chat messages do expire/close after 24 hours. If you need to connect with a customer about their order, please use the phone number listed under the Customer Info section of the order. 


To send a message, locate the order once inside your Order Dashboard and complete the following: 

  • Click on the order
  • On the right side of the order details, you will see the chat. 
  • Type your message in the text field and click on the send button (or you can hit enter



To learn more about chat, you can read more here: Where do I view chat messages on the order dashboard?


For any issues or concerns, we kindly request that you contact our support team at help@leafly.com. They will be more than happy to assist you in resolving any problems you may encounter.