Leafly has now made it so that online payments are now possible for eligible retailers in Canada. Enabling online payments through Leafly helps you provide consumers with a convenient and safe option to purchase cannabis products from your store contact free. To determine whether you are eligible for enabling online payments, you need to meet all of the below criteria:
- Store is located in Ontario or British Columbia
- Accepting pickup orders from Leafly customers
- Leafly/Cova order integration is enabled
- Have a Merrco|Payfirma account
How does it work?
Leafly customers who are paying for their order online will enter their credit card information when checking out on Leafly. At the time that they check out, their card will be charged in full (not just authorized), so it is important that the order total is accurate in checkout and includes tax. Merrco|Payfirma will be charging the card, and Leafly will retrieve a payment token from them, and send it to your store with the order, directly in your Cova POS. The order will display as Paid, so you will be able to identify that the customer’s card was already charged.
What happens if a customer needs to modify their order, or cancel it all together?
If the order total will be changing then the transaction should be cancelled in your POS because they have already been charged in full. Your Merrco or PayHQ dashboard allows you to process partial and full refunds to customers who paid online. Per Merrco/Payfirma, full refunds can be made same day, partial refunds can only be made the next day. Follow the instructions in your guidebook from Merrco/Payfirma, or reach out to them with any questions. There are also more detailed descriptions in the guides listed above. At this time, Leafly is not facilitating the processing any refunds. Leafly will direct customers to work with you directly, similar to how we do today, for any payment related questions. We are working on a process to simplify refunds when an order is cancelled but it is not available yet.
Can we enable and disable online payments on our own?
Yes. You will have the ability to change your preferences by using the drop down options when you go to Menu Manager Settings → Pickup Settings → Pickup Payments. Online payments can be disabled by selecting in-store only from the drop down, and then clicking save.
What happens if a customer orders above the legal limit and pays for their order online?
Leafly is not currently checking for order limits, so you may receive an order that is over the legal limit that was paid for online. Because the order will appear in your POS as already paid, your transaction limits in Cova may not catch it if the order is over the legal limit. You will want to take a close look at the amount of cannabis being ordered before fulfilling it. If the order is over the limit, you can cancel the order in full, and process a refund in your Merrco dashboard. Leafly is working on enforcing order limits that you have setup in your Cova POS, but they are not available at this time.
How will Leafly manage for fraud?
Leafly will be adding disclaimers to the order experience to alert customers that they need to bring their credit card with them when they pick up their order, so that it can be verified. Disclaimers will display in checkout, and on the order receipt email, as well as the ready for pickup email. Merrco|Payfirma manages fraud on their end, based on the fraud controls you setup with them when you created your account