Customer reviews play a crucial role in building trust and credibility for your dispensary, especially when you actively engage with them. They also help increase your visibility on Leafly. Strong engagement with reviews can help boost your dispensary's ranking on the platform. We highly recommend that you respond to every review, even if they are negative. By addressing negative reviews, you can clarify any misunderstandings and potentially salvage the customer relationship. A thoughtful response can also attract new customers to your dispensary.
You can view more information in our article, Is it important to get reviews?
To access your reviews:
- Log into your Leafly Biz Dashboard
- Click on 'Communications' from your left-side navigation panel
- Select 'Reviews'
You can view all the reviews your business has received on this tab. Additionally, you have the option to respond to the user or dispute the review if it violates our terms of service. For more information on how to reply or dispute a review, please refer to the following articles:
- Replying to a review
- How do I dispute a review?
- Improving a negative review
- How long does the review dispute process usually take?
For any issues or concerns, we kindly request that you contact our support team at help@leafly.com. They will be more than happy to assist you in resolving any problems you may encounter.