Reviews build customer trust - especially when you actively engage with them. They also help you get seen on Leafly. Strong review engagement pushes your dispensary up the list. We recommend you respond to every review. Yep, even the bad ones. Address a negative review as an opportunity to clarify a misunderstanding. A thoughtful response might salvage the customer relationship, and can win you new business at the same time.
To locate any reviews left on your listing, you will want to log into your Leafly Biz Dashboard and follow these steps:
- Click on 'Communications' from your left-side panel
- Select 'Reviews'
On this tab, you can find all the reviews that your business has received. From here you also have the option to reply to the user or to dispute the review if you feel it violates our terms of service. For additional information on how to reply or dispute any review, we invite you to take a look at the following articles:
- How do I dispute a review?
- How long does the review dispute process usually take?
- The Support team rejected my review dispute, what are my options now?