This article covers information on Delivery Zones, Fees, and Drivers for Uber Eats:
Disclaimer
If you have any issues, questions, or concerns regarding Store Operations with your Uber Eats store, please email help@leafly.com. From there, our Leafly Support Team will be able to help you further.
Delivery Zones
How do delivery zones work on Uber Eats?
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Unless previously discussed, all stores launch on Uber Eats with a 5km radius delivery zone. You are able to expand from there once you have a better understanding of the volume to expect.
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Your Leafly delivery zones set within Leafly Biz are entirely separate from your Uber Eats delivery zone(s). Making changes to your Leafly delivery zones will not impact delivery zones on Uber Eats.
How do I adjust my delivery zone?
- Log in to your Uber Eats Manager portal and navigate to Settings --> General --> Delivery.
- From there, you will be able to edit existing delivery zones or create new delivery zones.
- After making changes, please click Save located in the upper right hand corner.
- For more information on how to create or edit delivery zones, please refer to the Uber Eats BYOC Zone Creation PDF located at the bottom of this article.
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If you need further assistance editing your Uber Eats delivery zone(s), please reach out to help@leafly.com. From there, our Support Team will take care of this for you.
Can I create new Uber Eats delivery zones?
- Yes. Once you have access to the Uber Eats Manager portal after launch, you can adjust your 5km radius or create new delivery zones.
- Log in to your Uber Eats Manager portal and navigate to Settings --> General --> Delivery.
- From there, you will be able to edit existing delivery zones or create new delivery zones.
- After making changes, please click Save located in the upper right hand corner.
- For more information on how to create or edit delivery zones, please refer to the Uber Eats BYOC Zone Creation PDF located at the bottom of this article.
Can I create tiered or overlapping delivery zones with different fees?
- At this time it is not advisable to create overlapping zones tiered delivery fees.
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By default, Uber will apply the best value cart minimum and fee to a shopper's order.
- For example, if you create two overlapping delivery zones, where Zone A has a $20 cart minimum and $2 delivery fee and Zone B has a $50 cart minimum and $0 delivery fee, a shopper who places an order for $20 will be charged the $0 delivery fee for their order.
Delivery Fees
What should our delivery fee be on Uber Eats?
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Uber recommends a delivery fee between $2.49-$4.99 for orders and has advised not to go above $5 for order fees.
How do I adjust my delivery fee?
- Log in to your Uber Eats Manager portal and navigate to Settings --> General --> Delivery.
- From there, you will be able to edit existing delivery zones or create new delivery zones.
- For more information on how to create or edit delivery zones, please refer to the Uber Eats BYOC Zone Creation PDF located at the bottom of this article.
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If you need additional assistance, please reach out to help@leafly.com. From there, our Support Team will take care of this for you.
Delivery Drivers & SLA
Do I need to use my own drivers? Will Uber drivers come to deliver orders?
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You will need to use your own CannSell-certified drivers. There is no guarantee that an Uber driver is CannSell certified and to ensure compliance and minimize risk exposure to your business.
What is the SLA for delivering Uber Eats orders?
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Uber is recommending no more than 2 hours for a maximum delivery ETA.
Why did an order automatically complete?
- Orders that are live for 3 hours will auto-complete.
- Please ensure that you complete deliveries under 3 hours.
- If you need assistance issuing a refund for a "timed-out" order that auto-completed, please contact us at help@leafly.com