Process Overview

This article will walk you through the necessary steps to successfully activate Leafly’s order integration with BLAZE POS. You will complete the following high-level steps (in order) → 

1. Ensure your BLAZE online store is enabled and relevant settings competed
2. Setup BLAZE Pull + Leafly menu integration sync, if not already done
3. Enable BLAZE order integration in Leafly Biz
4. Configure order notifications in Leafly Biz
5. Configure your delivery zone, fee, and order minimums in Leafly Biz

Integration Guide Disclaimer

For further assistance or questions, please reach out to Blaze Support (support@blaze.me) or email help@leafly.com to connect with our Leafly Support Team. 

Please note that once you enable the BLAZE order integration, your Leafly order dashboard will become read only. While the order integration is active, order fulfillment will take place within BLAZE. 

Looking for BLAZE menu integration information? Check out this article!

Ordering Integration Requirements: 

Enabling your Blaze Online Store 

In order to accept orders, you will need to make sure your Blaze Online Store option has been enabled.

Within Blaze: 

• Navigate to Global Settings.
• Click on the Online Store tab in the Current Shop Settings section on the left-hand side.
• Click the blue Edit button, then set Enable Online Store to Enable.
• Click the blue Generate button and then the blue View button.

Leafly Setup

1. Order Settings

Follow these steps to enable the BLAZE order integration in Leafly.

• Open your web browser and sign into Leafly Biz → https://business.leafly.com/Admin
• From the left-side panel, click on ‘Settings’
• Click on ‘Integrations’ from the drop-down

On the Integrations Settings page, click on the Orders tab.

• From there, flip the toggle to activate the order integration.
• Once done, you will see that the ordering integration is now active:
• If you need to disable the order integration, flip the toggle on this page to disconnect.

2. Order Notifications

Follow these steps to enable email or SMS text notification alerts for Leafly orders through the BLAZE order integration:

• Enabling Email Notifications for Leafly Online Orders
• Enabling Text Message Notifications for Leafly Online Orders

3. Delivery Settings

Please note: The order minimums you have set in BLAZE must match the order minimums you have in place for delivery zones on Leafly. Failure to set matching minimums on Leafly will prevent customers from completing checkout.

Follow these steps to configure delivery-related settings such as delivery zones, order minimums, delivery fees, and delivery hours:

• Learn More - Delivery Service Areas
• Can I set different business hours for Leafly delivery?

BLAZE Ordering Flow

For information on order fulfillment processes within BLAZE, please refer to these helpful articles:

• Retail | Fulfillment Overview
• Retail | How to Set Up Your Delivery Service
• Retail | Assigning an Order
• Retail POS App | How to Process an Assigned Order 

BLAZE Ordering FAQs

Do I need to enable my POS menu sync from BLAZE before I can enable the Order integration?

• Yes, at this time, it is necessary for you to have the latest menu integration enabled and actively syncing prior to enabling the Order integration.
• You can find instructions to enable the menu integration sync in the Blaze Pull Menu Integration Instructions.

Do I need to be a Pickup or Delivery partner + Leafly customer in order to activate the BLAZE Order integration?

• Yes, at this time, you must have either Leafly Pickup, Leafly Delivery, or both activated to use the BLAZE Order integration.
• To learn how to enable online ordering, please take a look at this article: Adding Leafly online ordering to your location

Once the Order Integration is enabled, will the Leafly Order Dashboard be disabled?

• Yes, the Leafly Order Dashboard will be read-only once the Order Integration is enabled. The dashboard will update statuses appropriately but will not be actionable.
• All order actions must be done within the BLAZE fulfillment dashboard. 

Does BLAZE support a “hold queue” or soft inventory allocation?

• Yes, BLAZE will place products within an order in a “hold queue,” deducting the count of the products on hold from the total inventory availability count.
• If the order is canceled, those products in the “hold queue” will return to sellable inventory, and the inventory availability count will adjust accordingly.

Do customers receive notifications when the order status changes in BLAZE?

• Yes. They receive automated SMS notifications when order status is changed within BLAZE.

Will customer government ID images transfer to BLAZE for delivery orders?

• Yes. Leafly will include customer government IDs in the payload to BLAZE for delivery orders.
• Government ID upload is not currently available for pickup orders.

What attributes are used to match Leafly customers to existing customer profiles within BLAZE?

• Leafly uses customer phone number and email address to attempt to match an existing customer profile within BLAZE.
• If there is no match for the phone number or email address a customer uses during checkout on Leafly, a new customer profile will be created in BLAZE.

How do I cancel an order?

• At this time, you need to perform all cancellations within BLAZE. The Leafly order dashboard is read-only, so you cannot cancel orders or update their status on Leafly.
• When enabled to accept incoming orders from an online source, the orders will sync through the Incoming Orders queue. You can view and accept or reject orders here by clicking the Remove button.
• The Active and Rejected orders can be viewed by clicking on the Active or Rejected buttons at the top of the Incoming Order Schedule within BLAZE. 
• For more information, please reach out to Blaze Support. 

Can I provide a cancellation reason?

• No, at this time you cannot provide a cancellation reason within BLAZE.

How do I communicate that an order is filled back to Leafly?

• Order status changes are automatically sent back to Leafly to trigger text message updates to the customer whenever you update the order status.

Will the integration work for both in-store pickup and delivery orders?

• Yes. The order integration supports both in-store pickup and delivery orders.

Is the "ice cream truck" delivery model supported?

• Not fully. While you can designate which rooms display on your menus or use terminal IDs to select a specific inventory for a specific menu, you will still need multiple Leafly profiles to support this setup for use of different rooms or terminal IDs.

Can I turn the Order Integration off?

• Yes. You can disable the BLAZE Order Integration at any time in Leafly Biz. In this article, you can find the instruction to disable the Order Integration under Order Settings.
• Please note: Disabling the Order Integration does not disable Leafly Pickup or Delivery. You can still receive orders if the Order Integration is disabled, and will need to use the Leafly Order Dashboard to update order statuses.

What do I do if there is an Order Integration Outage?

In a time when there is an order integration outage, orders will not flow to your POS and will need to be managed via the Leafly Order Dashboard.

* Leafly will alert you by email and Leafly Biz pop-up if there is an issue with your POS integration connection that impacts Leafly orders flowing to your POS system for fulfillment.

There may be 2 types of outages:

Partner Outages and Credential Issues.

• When a partner outage occurs, a POS vendor has identified a widespread issue impacting one or multiple services within their software. Your POS provider will notify you of any system issues, instability, or outages and keep you updated on their efforts to resolve the problem.

• When a credentials issue occurs, you will receive a notification stating that invalid credentials are impacting Leafly's ability to send orders to your POS system. This means that some portion of the credentials used are incorrect or invalid.

• In the event of these issues, you will need to handle orders that do not reach your POS system by using the Leafly Order Dashboard until the problem is fixed. Depending on the seriousness of the issue, some orders may still be successfully transferred to your POS system for fulfillment.

For more information please visit:

POS Order Integration Connection Issue Hub

Will my Leafly Deal pricing sync to my POS via the order integration?

• No. At this time, you will need to replicate the deal in your POS and apply it to any applicable items in Leafly-sourced orders once you begin filling them in your POS system.

BLAZE Ordering Troubleshooting

Why can't users checkout? 

• Retailers need to make sure that their delivery settings in BLAZE are a match to those in Leafly Biz.
• The order minimums you set in BLAZE must match the minimums you have in place for delivery zones on Leafly.
• Failure to set matching minimums on Leafly will prevent customers from completing checkout.