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Uber Eats: Payouts, Billing, & Account Information

Meghan
Meghan
  • Updated

This article covers information on billing, payouts, and account information for Uber Eats.

Disclaimer

If you have any issues, questions, or concerns regarding Store Operations with your Uber Eats store, please email help@leafly.com. From there, our Leafly Support Team will be able to help you further. 

Uber Eats Billing & Account Information

How do I update my phone number on Uber Eats or my store address? 

  • Log in to your Uber Eats Manager portal and navigate to Stores.
  • From there, click on the right-facing chevron (>) next to the location you'd like to edit.
  • Once you are on the Store Info page, click Edit to adjust the phone number or address. Click Save when you are done making changes.

  • If you need additional assistance, please reach out to help@leafly.com.

When are funds reflected from Uber Eats? 

  • Uber Eats distributes payout weekly on Mondays.

  • This will appear on your banking statements as a payment from Uber or Uber Eats.

  • If you don't get your weekly payment, please reach out to help@leafly.com. 

BC Only - Why is my PST tax not included in my Uber Eats payouts?

  • As of July 1, 2023, Uber remits PST directly to the government.
  • This is because Uber Eats is considered a marketplace, and marketplace facilitators must remit PST directly to the government.
  • For more information, please see this article.

BC Only - Vape products now included on my Uber Eats menu are taxed at a higher rate. Will this change anything regarding PST and who remits it?

  • The PST on vape products will be a higher rate (20%) than other infused menu items.
  • Uber will remit PST amounts for vape items directly to the government.
  • Additionally, please note that you’ll see the effective tax rate on vape products at 26% due to how 5% GST is calculated on top of item total+20% PST.
    • This BC vape shop provides a useful breakdown of how PST and GST is calculated on vapor products.

What about Tips?

  • Tipping is allowed for Uber Eats orders. However, it will not display in order totals shown on the Leafly Order Dashboard or in any order totals passed to Cova or Greenline.

  • Tip visibility will display in column BK on the Payment Details transaction report accessible via your Uber Eats Manager portal.

Is there a way to reference the funds received from the Uber Eats along with the orders with the breakdown of the charges?

  • You can access different reports and select the timeframe to report on via the Uber Eats Manager portal. This reporting includes visibility into tips on orders.

  • To generate reports, first log in to the Uber Eats Manager portal. Next, expand the Performance menu. From there, click on Reports.

  • Click on the Request Reports button. You will land on a page where you can select which locations, what type of reporting, and the timeframe for reporting.

  • For the most information on payouts, we commend the Payment details report option.

There is an issue with my Uber Eats payment. Who do I reach out to? 

  • If you have any billing issues, please reach out to help@leafly.com. From there, the Leafly Support Team will escalate this to the Uber Team on your behalf for a resolution. 

A customer was incorrectly refunded for an order and we are missing a payout from Uber. How do I dispute a partial or full refund for an Uber Eats order?

  • You can dispute orders from your Uber Eats Manager portal. To do so, navigate to the order in question and click the Dispute button:

When will I hear back about a dispute I submitted?

  • The Uber team will reply to you with the status of your dispute within 1-2 hours after submitting the dispute.

My dispute was rejected. What do I do now?

  • If a dispute is rejected, please email the details of your dispute (order number, reason for dispute) and any additional supporting documentation or other materials (signed delivery receipts, photos of orders, CCTV footage, etc) to merchants@uber.com. The Uber Support Team will register this escalation and respond if further information is needed to process your dispute.
  • If you need additional assistance with your disputes, please contact help@leafly.com.