Replying to a review

  • Updated

Customer reviews are essential for building trust and credibility, especially when you actively interact with them. Additionally, they can significantly increase your visibility on Leafly. Engaging with reviews and responding to them can boost your Leafly profile and help you stand out from the competition.

We recommend responding to every review, even the negative ones. A negative review can provide an opportunity to address misunderstandings and improve customer relations. A thoughtful response can potentially retain the customer's loyalty and even attract new business. One way to respond effectively is by inviting the customer back to your store for a better experience. If the customer agrees and provides a new review, the original negative review will be replaced with the new one.


To reply to a review left at your location, follow these steps:

  • Log into your Leafly Biz Dashboard
  • Click on 'Communications' from your left-side navigation panel
  • Select 'Reviews'

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  • Once on your Review page, find the review you want to reply to. 
  • Click on the Reply button and type out your reply. As a reminder, these responses will be public on your listing
  • Select Post to post the reply. 

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For any issues or concerns, we kindly request that you contact our support team at They will be more than happy to assist you in resolving any problems you may encounter.