This article covers information on Menu Functionality regarding UberEats:
- Menu Upload Process
- Greenline Integrated Partners
- Cova Integrated Partners
- Manually Managed Partners
- Taxes
Disclaimer
If you have any issues, questions, or concerns regarding Store Operations with your Uber Eats store, please email help@leafly.com. From there, our Leafly Support Team will be able to help you further.
Menu Upload Process
How does the menu upload work? What is the allow list?
- Leafly takes a snapshot of your current menu every Monday and Thursday at 10AM PST and performs a scrub of your menu data.
- During the menu scrub, we:
- Add product details using product data available from OCS.
- Remove any potential copyright infringement strain data (i.e. Gorilla Glue, Girl Scout Cookies, etc)
- Eliminate all-in-one disposable vapes and vape batteries due to an Apple store regulation.
- Leafly also converts “dry cannabis weight” to the “alcohol units” field on UberEats to ensure shoppers cannot order above purchase limits in one transaction.
- If there are products on your menu that we can't locate on OCS, those won't be included on your UberEats menu. The exception is accessories not listed on OCS, those items will be included as well.
- The scrubbed version of your menu is then used as an "allow list" that is required by Uber for compliance reasons.
- After an allow list is uploaded, the menu sync occurs every 15 minutes; during sync events, all items in the current payload are compared to the allow list. If an item isn't on the allow list, then it won't be published on your UberEats menu.
I am using a POS on Leafly, does my menu sync to UberEats?
- After an allow list is uploaded, the menu sync occurs every 15 minutes; during sync events, all items in the current payload are compared to the allow list.
- If an item isn't on the allow list, then it won't be published on your UberEats menu.
How do you source the images on the UberEats menu?
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The images are pulled from the product on the menu unless the menu item is linked to a brand product.
- For any issues with images, please contact help@leafly.com, and the Support Team can assist further.
Why do products have no images?
- Images will not upload/update on UberEats if they are less than a 320 x 320 size dimension.
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If there are any issues with images appearing on the UberEats menu, you will need to update the image to the required dimension. Once updated in the menu, images reflect immediately on UberEats.
- For any issues with images, please contact help@leafly.com, and the Support Team can assist further.
I am having issues with my UberEats Menu; what do I do?
- If you notice missing items, syncing issues or other problems with your uploaded UberEats menu, please contact help@leafly.com with some examples or the issues you are experiencing. Our Support Team will assist you further and escalate to the Uber Team if needed.
Greenline Integrated Partners
How does UberEats work with Greenline?
- Leafly online orders will not appear in your Greenline POS. You will need to manually create those orders in Greenline to track your sales and manage the order lifecycle through Leafly’s order dashboard or driver tools. This would be the same process if you have Leafly online orders enabled.
- UberEats order will appear in your LeaflyBiz Dashboard with an identifying `UberEats` order indicator.
- Please reference this section UberEats & Leafly - Order Fulfillment FAQ article for a walkthrough on how to process these orders.
Can I use a last-mile solution such as Onfleet?
- Yes, you can use a last-mile solution for this program. However, you will still need to perform all order actions from the Leafly Order Dashboard, including the delivery steps.
Why are my Greenline products appearing with variant names instead of the master name?
- Due to the type of menu source, we are getting product data pushed to Leafly by the Greenline team. Greenline has investigated this further and have provided this update on how to resolve: "Our team has investigated the issue described and are only able to determine that in some cases where a product has both a Product Name as well as a variant, Leafly appears to capture the variant name, rather than the Master product name. The devs suggest re-saving (simply clicking Save) the product on Greenline and resyncing the Leafly integration on the dashboard to update any of these products appearing in error. Their testing shows re-saving/resyncing captures the correct names and updates them on Leafly."
Cova Integrated Partners
How does UberEats work with Cova?
- If you are using the Cova <> Leafly order integration, you will see orders placed on UberEats populate into your Cova order dashboard with a “Leafly Online Partner” tag to indicate that this is an UberEats specific order:
- These orders will display with the corresponding UberEats order identifier within the LeaflyBiz Order Dashboard:
- Please reference this section: UberEats & Leafly - Order Fulfillment FAQ article for a walkthrough on how to process these orders.
Can I use a last-mile solution such as Onfleet?
- Yes, you can use a last-mile solution for this program. However, you will still need to perform all order actions from the Leafly Order Dashboard, including the delivery steps.
Manually Managed Partners
How does UberEats work with my non-integrated location?
- Leafly online orders still appear in your Order Dashboard. You will also follow the same process as if you were processing a normal Leafly order.
- UberEats order will appear in your LeaflyBiz Dashboard with an identifying `UberEats` order indicator.
- Please reference this section: UberEats & Leafly - Order Fulfillment FAQ article for a walkthrough on how to process these orders.
Taxes
How are taxes calculated for UberEats?
- Taxes are sent from Leafly to UberEats and are informed by your tax settings in Leafly Biz.
- For retailers using Greenline or manually managing a menu: Please select “Display tax estimates using set applicable taxes and rates.” on the LeaflyBiz Dashboard Tax Settings:
- For retailers using Cova: If you are using tax-exclusive pricing, please select “Display taxes from my Cova POS.”
- For more information on tax settings, please see:
- If you have any issues regarding tax calculation or missing taxes, please don't hesitate to reach out to help@leafly.com.
For additional assistance, please contact the Leafly Support Team at help@leafly.com.