Leafly has a chat functionality that allows you to contact a customer about their order while the order remains active (not yet completed or canceled). You can access the chat feature from your Leafly order dashboard, and communicate via real-time messages to customers to ensure a smooth experience.
To send a message, first log into your Leafly Biz Dashboard and complete these steps:
- Select the ‘Orders’ tab
- Once in the order dashboard, locate the order in question
- Click on the order
- Use the arrow to expand the order
Here, you can send any chat message to the customer by using the text box. To send a message, hit the ‘Send’ button.
To see messages received from customers, select the ‘orders’ tab. Incoming messages from a customer will appear with a chat bubble icon directly on the order:
Real-time message preview:
Order Dashboard example:
Customer view example: