This article covers the step-by-step process of installing your Eatabit printer and troubleshooting steps. Eatabit printers use Wifi and can be installed just by using your mobile device. For more information receiving this printer for your location, please use our Request Form to contact our Support Team.
- Installing your Eatabit Printer
- Eatabit Tips for Success
- Eatabit Troubleshooting
Installing your Eatabit Printer
Requirements for Installation
Below you can see the requirements for installing the Eatabit Wi-Fi Model:
- Minimum iOS version: 8.0 or minimum Android version: 4.3
- Bluetooth must be enabled on your phone
- The printer must be in range of the wifi network
- The printer should be at least 10 feet away from the wifi router
- Phone must be in the range of the printer
- Choose the 2.4Ghz WiFi network
- Phone must have location services available
Receiving & Setting Up your Printer
Once you receive your Eatabit printer to your location, follow these steps to begin the setup:
- Plug the device into the standard power outlet
- Follow the instructions found on the LCD screen located on the device
- Connect the device to Wifi using your mobile smartphone
- Please note that: AFTER A WIFI DEVICE HAS ALREADY BEEN SET UP ONCE, it will remember the network credentials, even when powered off.
Eatabit Tips for Success
Do locate the printer →
- In high visibility area (countertop)
- Near Telephone or Point of Sale System
- Near Standard Power Outlet
Do NOT locate the printer →
- Near large equipment (electric fan etc.)
- Near water/other liquids
- Near heat sources
Before receiving orders →
- Have HQ send test orders
- Demonstrate how to tear tickets, to avoid paper jams, tear carefully!
- Stock extra paper rolls near the device
Recommended Paper →
1 ply Thermal Paper Rolls 3- 1/8 in x 119 ft
Available on Amazon.com from multiple sellers or from the distributor at GORILLAPAPER.com
If the device does not function properly or if there are any printer connectivity issues, please direct all inquiries to http://support.eatabit.io and the Eatabit Support Team can assist you further. You will need to be able to provide the last 4 digits of the device id which is located on the bottom of the printer.
Device is not printing
If there are any issues with the device not printing, please follow these troubleshooting steps:
1. Confirm that the Eatabit app is downloaded onto the smart phone.
2. Ensure Bluetooth AND Location Services are active on the smartphone.
Make sure no other devices are connected to the phone's bluetooth
3. Unplug the Eatabit Printer device from the power
4. Press the 'Down Arrow' button on Eatabit Printer device and keep it depressed
5. Plug the Eatabit Printer device into power
6. When the LCD screen on the Eatabit Printer device reads, "resetting," stop pressing the 'Down Arrow' button
7. Use the Eatabit app on the smart phone to choose the correct WiFi network
8. Use the Eatabit app on the smart phone to enter the WiFi network password.
Be sure the smart phone is not automatically CaPiTaLIZINg letters in the password that should be lower case.