You can learn more about fulfilling Leafly online orders, you can check out a video from our Onboarding team: Getting Started with Leafly Orders.
If you need assistance with accessing the video above or need assistance with the password, please use our Request Form to contact our Support Team.
To process or fulfill any Leafly orders, you will want to first access your order dashboard. To do so, log into your Biz Dashboard and click on the ‘Orders’ tab:
Clicking on the orders tab, will open up a new tab in your browser, and the order dashboard will be displayed:
Anytime a new order is submitted, it will appear in your ‘New Requests’. To move the order to the next stage, and to confirm that the order has been received you will want to simply click on the order itself:
Once the order is within this ‘Orders Being Filled’ stage, you will want to process or fill the order.
If you need to communicate with the shopper about their order, please check out this Help Center article: I need to communicate with a customer about an order they placed
If you need to substitute an item, you can do so by clicking on the order, using the arrow, and clicking on the ‘substitute’ hyperlink:
For more information on how to substitute an item, please view this Help Center article: Substituting items for online orders
After you have completed filling or processing the order, go ahead and click on the ‘Ready’ button to move the order to the next stage - Ready for Pickup:
When you move the order to the ready for pickup stage, the customer is alerted that the order is ready for pickup at your location.
Once the order is picked up for your location, you will want to complete the order by selecting ‘Complete’:
Selecting complete moves the order into your Order History. The order history tab keeps a record of all the orders placed at your location.