Leafly Return Policy for Eatabit and Schedule of Charges

Mika
Mika
  • Updated

At Leafly, we aim to make the return process for your Eatabit printer as straightforward and convenient as possible. Please review the details below to understand our return policy and the steps required for returning your device.

 

Return Policy Highlights:

  • Device Condition: Upon the cancellation of your subscription, printers must be returned in good condition, including all original components, within 30 days.
  • 2.3: Leafly Property - stating retailer obligations to not tamper/damage property, and obligation to return in good working order.
  • 8.1.5.: Stating that additional charges/fees apply for failure to return in good working condition; refers to the "then current schedule of charges" to determine amounts to be charged.
  • 9.7.2:. Instructions on how to return Leafly Property upon expiration/termination of the agreement.

 

Schedule of Charges

Return Shipping Labels

  • United States: Leafly covers the cost of return shipping and provides a prepaid return label.

  • Canada:Retailers are responsible for any return shipping and applicable customs fees.

Deposit & Non-Return Charges

  • A $150 printer deposit is collected for all Eatabit printer orders.
  • If a printer is not returned within 30 days of cancellation, the deposit will be applied toward the non-return charge, and the remaining balance will be invoiced.

Non-Compliance / Failure to Return

  • Failure to return the printer in accordance with the return policy will result in a charge for the full cost of the printer ($295).
  • If a $150 deposit has already been collected, it will be applied to this amount, and the remaining $145 will be invoiced.

For a detailed understanding of all the changes, please review the updated Master Service Agreement.

We appreciate your attention to this update and thank you for your cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

 

How to Return Your Device:

United States:

  1. Packaging: Pack your printer in the box it arrived in, along with the packing materials and charger. If the original box is unavailable, please use a sturdy alternative and secure packaging materials to protect the device during shipping.
  2. Shipping Label: Please fill out the Eatabit Printer Help Request Form to request a return label. Print out the attached shipping label, and attach it to the securely sealed box.
  3. Shipping Options: Return the package by dropping it off at the local drop-off facility for the designated carrier on the shipping label. 
    1. For UPS, click here 

Canada:

To return the unit, please visit any local UPS outlet or UPS Store and provide the following account information:
 
UPS Account: Eatabit 173F38
 
Customs Information:

  • Harmonization Code: 8443.32.1050
  • Contents: Refurbished Restaurant Printers
  • Value: $25.00 USD per unit
  • Manufacturer Origin: USA

 
Return Address:
Eatabit
Box 725
2000 Mallory Lane, Suite 130
Franklin, TN 37067


If the UPS store needs any additional details, please contact Eatabit directly at:

 

Frequently Asked Questions

Q: How do I get a return label?
A: Please fill out the Eatabit Printer Help Request Form to request a return label.

Q: Can I return an Eatabit printer after 30 days?
A: Returns are only accepted within 30 days of the cancellation date of your subscription with Leafly. Failure to comply will result in being charged the full cost of the printer.

Q: How do I track my return status?
A: Track the status of your return using the tracking number provided with the shipping label.

 

 

 

For any issues or concerns, we kindly request that you contact our support team at help@leafly.com. They will be more than happy to assist you in resolving any problems you may encounter.