Leafly has a chat functionality that allows you to contact a customer about their order while the order remains active (not yet complete or canceled). You can access the chat feature from your Leafly order dashboard, and communicate via real-time messages to customers to ensure a smooth experience.
You can toggle between the menu manager and the order dashboard and still see notifications for new chat messages and new orders, helping you stay on top of fulfilling their customer’s orders. In addition, chat is always visible when viewing an active order!
To send a message, first log into your Leafly Biz Dashboard and complete these steps:
- Select the ‘Orders’ tab
- Once in the order dashboard, locate the order
- Click on the order
- On the right side of the order details, you will see the chat.
- Type your message in the text field and click on the send button (or you can hit enter)
To learn more about chat, you can read more here: Where do I view chat messages on the order dashboard?
For additional assistance or questions, please use our Request Form to contact our Support Team. Please visit our Knowledge Base for helpful hints and tips.