Process Overview

This article will walk you through the necessary steps to successfully activate Leafly’s Order integration with POSaBit. You will complete the following high level steps (in order) → 

• Review the POSaBit Ordering FAQs
• Setup POSaBit + Leafly Menu integration sync, if not already done
• Enable POSaBit Order integration in Leafly Biz
• POSaBit Order Integration Setup
• Online order workflow in POSaBit
• Configure Order notifications in Leafly Biz

Please note that once you enable the POSaBit order integration, your Leafly order dashboard will become read-only. While the order integration is active, order fulfillment will take place within POSaBit. 

Integration Guide Disclaimer

For more on the functionality of processing orders in POSaBit, please take a look at these resources:

• POSaBit: Leafly Menu & Order Pad Integration Setup
• POSaBit: Accepting a New Leafly Online Order
• POSaBit: Leafly Online Order Fulfillment
• POSaBit: Completing a Filled Leafly Online Order

For further assistance or questions, please contact POSaBit Support (support@posabit.com) or email help@leafly.com to connect with the Leafly Support Team. 

Looking for POSaBit menu integration information? Check out this article!

Leafly Setup

1. Order Settings

Follow these steps to enable the POSaBit Order integration in Leafly.

• Open your web browser and sign into Leafly Biz → https://business.leafly.com/Admin
• From the left-side panel click on 'Settings'
• Click on 'Integrations' from the drop-down

On this page, click connect to order integrator to activate your Ordering integration. 

Next, you'll want to copy your Leafly order API key for use in your POS setup steps. After clicking copy, click connect.

After doing so, you will see that the ordering integration is now activated:

If you need to disable the ordering integration, click the three vertical dots then select Deactivate to disconnect.

2. Order Notifications

Follow these steps to enable email notification alerts for Leafly Orders: Enabling Email Notifications for Leafly Pickup

POSaBit Setup

For detailed instructions on the setup steps within POSaBit, please refer to this article: POSaBit: Leafly Menu & Order Pad Integration Setup

1. Enable the Online Orders Integration with the POS Order Pad

• Navigate to the Settings tab within POSaBit, then select Integrations.
• Click New Integration, then select Leafly - Ecommerce from the drop-down menu.
• Enter your Leafly API key obtained in the Leafly Setup section of this guide in the Order Integration Key field as seen below:

• Click Save. After you save this information, orders placed on Leafly will flow through to the Order Pad section of POSaBit. You'll be able to tell which orders originated on Leafly by the "Leafly" tag on orders:

POSaBit Ordering Flow

For more on the functionality of processing orders in POSaBit, please take a look at these articles:

• POSaBit: Accepting a New Leafly Online Order
• POSaBit: Leafly Online Order Fulfillment
• POSaBit: Completing a Filled Leafly Online Order

POSaBit Ordering FAQs

Do I need to enable my POS menu sync from POSaBit before enabling the Order integration?

• Yes. At this time, you must have the Menu integration enabled and actively syncing before enabling the Order integration.
• You can find instructions to enable the Menu integration sync in this Help Desk guide: POSaBit Menu Integration Guide

Do I need to be a Pickup partner + Leafly customer in order to activate the POSaBit Order settings?

• Yes. At this time, you must have both Leafly Pickup or Delivery and a current subscription to our advertising services activated in order to use the POSaBit Order Integration settings.
• To learn how to enable online ordering, please take a look at this article: Adding Leafly online ordering to your location

Do customers still receive notifications when order status changes?

• Yes. Customers will receive notifications via email and SMS. Additionally, if they have enabled in-app messaging, they will receive push notifications with order status updates.

Once Order Integration is enabled, will the Leafly Order Dashboard be disabled?

• Yes. Once the Order Integration is enabled the Leafly Order Dashboard will be read-only. The dashboard will update appropriately but will not be actionable.
• All order actions must be performed within your POSaBit fulfillment dashboard. 

Does POSaBit support a “hold queue”?

• No. Menu items are removed from inventory when the order transaction is completed.

What are the potential pitfalls to managing orders solely in POSaBit POS?

• Currently, Retailers will not be able to substitute menu items for customers or be able to distinguish first time customers until the customer is in-store.

How can I cancel an order?

• At this time you need to perform all cancellations within the POS.
• In addition, you cannot provide a reason for cancellation and these do not carry through from POSaBit to Leafly. 

What do I do if there is an Order Integration Outage?

In a time when there is an order integration outage, orders will not flow to your POS and will need to be managed via the Leafly Order Dashboard.

* Leafly will alert you by email and Leafly Biz pop-up if there is an issue with your POS integration connection that impacts Leafly orders flowing to your POS system for fulfillment.

There may be 2 types of outages:

Partner Outages and Credential Issues.

• When a partner outage occurs, a POS vendor has identified a widespread issue impacting one or multiple services within their software. Your POS provider will notify you of any system issues, instability, or outages and keep you updated on their efforts to resolve the problem.

• When a credentials issue occurs, you will receive a notification stating that invalid credentials are impacting Leafly's ability to send orders to your POS system. This means that some portion of the credentials used are incorrect or invalid.

• In the event of these issues, you will need to handle orders that do not reach your POS system by using the Leafly Order Dashboard until the problem is fixed. Depending on the seriousness of the issue, some orders may still be successfully transferred to your POS system for fulfillment.

For more information please visit:

POS Order Integration Connection Issue Hub

Will my Leafly Deal pricing sync to my POS via the order integration?

• No. At this time, you will need to replicate the deal in your POS and apply it to any applicable items in Leafly-sourced orders once you begin filling them in your POS system.