What to do when there is an issue with the integration between Leafly and your POS system.

Leafly will alert you by email and Leafly Biz pop-up if there is an issue with your POS integration connection that impacts Leafly orders flowing to your POS system for fulfillment.

There are two types of issues that Leafly will alert you to: Partner Outages and Credential Issues. For more information on what to do to resolve either issue, please see below:

• Partner Outages
• Credential Issues

Partner Outages

What is a Partner Outage?

A Partner Outage occurs when a POS vendor has recognized a wide-spread issue impacting one or multiple services within their software. Your POS provider will alert you to any system issues, instability, or outages and keep you up to date on their work toward resolution.

Further, Leafly will alert you if we recognize that your POS system is experiencing an order-impacting outage so that you have the opportunity to process any Leafly-sourced orders that do not flow to your POS system during the outage. Leafly will also send you an alert once we recognize that the outage is resolved and orders will flow to your POS system again.

What do I need to do during a Partner Outage?

During a partner outage, all Leafly orders may not automatically flow to your POS system. You will need to monitor both your POS system order queue and your Leafly Order Dashboard during this time.

It will be necessary to manage orders that do not make it to your POS system using the Leafly Order Dashboard until the outage is resolved. Some orders may still transfer successfully to your POS system for fulfillment there depending on the severity of the outage.

For more information on how to manage Leafly orders, please refer to the articles below:

• How to fulfill a Leafly online order
• Canceling an online order
• Getting Started with Leafly Biz - Orders (Password: Welcome)

Additionally, we recommend setting up alerts for Leafly online orders so you are aware of any new orders you need to manage. There are several kinds of alerts available within Leafly Biz:

• Enabling Text Message Notifications for Leafly Online Orders
• Enabling Email Notifications for Leafly Online Orders
• Desktop notifications for Leafly Online Orders

Leafly will send follow-up notifications once the partner outage is resolved and orders are once again flowing to your POS system for fulfillment.

Where can I find more information on the outage?

Some POS vendors have publicly available status pages that monitor downtime and provide a centralized hub for information and progress toward resolution. Often there is an option to subscribe to a mailing list to receive downtime alerts.

We’ve collected links to several POS system status pages for you below:

• BLAZE Status
• Cova Status
• Dutchie Status
• Flowhub Status
• Greenline (BLAZE Canada) Status
• I Heart Jane Status
• POSaBit Status

Credential Issues

What does it mean when there are credential issues?

If you receive a notification that there are invalid credentials impacting the ability for Leafly to send orders to your POS system, this means that some portion of the credentials used are incorrect or invalid. 

Some integrations require a password; if you change this password and do not update it in your integration settings in Leafly Biz, it will cause the integration between Leafly and your POS system to fail. Other integrations share multiple pieces of identifying information or API keys necessary to connect the integration; if you have entered the wrong piece of information into a field, this will also cause the integration between Leafly and your POS system to fail.

What happens if my POS integration credentials are invalid?

If your POS integration credentials are invalid, Leafly is unable to send orders to your POS system. Leafly will automatically disable your POS order integration if your POS integration credentials are invalid.

Until you update your POS integration credentials and re-enable the order integration, you will need to manage any orders received while there is an active issue with your credentials using the Leafly Order Dashboard until you correct your credentials. 

For more information on how to manage Leafly orders, please refer to the articles below:

• How to fulfill a Leafly online order
• Canceling an online order
• Getting Started with Leafly Biz - Orders (Password: Welcome)

We recommend setting up alerts for Leafly online orders so you are aware of any new orders you need to manage. There are several kinds of alerts available within Leafly Biz:

• Enabling Text Message Notifications for Leafly Online Orders
• Enabling Email Notifications for Leafly Online Orders
• Desktop notifications for Leafly Online Orders

How do I fix my POS integration credential issues?

To edit or update your POS integration credentials, you will first want to log into your Leafly Biz Dashboard and complete the following steps: 

• From the left-side panel, click on Settings 
• When the drop-down appears, click on Integrations

For specific troubleshooting steps and common integration credentials issues by POS integrator, please use the links below to jump to your POS system:

• 420soft
• BLAZE
• Cova
• Dutchie POS
• Flowhub
• Greenline
• I Heart Jane
• POSaBit
• Sweed
• TechPOS
• Treez

420soft

If there is an issue with your 420soft credentials, Leafly will disable your 420soft order integration.

Frequently, issues related to 420soft credentials are related to an incomplete integration setup.

To resolve this, first ensure that you have enabled the 420soft order integration in Leafly Biz.

Once that is verified, please validate your settings within 420soft to ensure the integration connection is complete.

For more information on setup steps, please refer to these articles: 

• 420soft Order Integration Guide
• 420soft Menu Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

BLAZE

If there is an issue with your BLAZE credentials, Leafly will automatically disable your BLAZE order integration.

The most frequent credential issues with BLAZE happen when your BLAZE Online Store settings have not been configured correctly.

To ensure that your BLAZE Online Store settings are correctly configured, within BLAZE:

• Navigate to Global Settings
• Click on the Online Store tab in the Current Shop Settings section on the left-hand side.
• Click the blue Edit button, then set Enable Online Store to Enable.
• Click the blue Generate button and then the blue View button.

After verifying that your settings within BLAZE are correct, reactivate your BLAZE order integration by navigating to Integration Settings → Orders within Leafly Biz and flip the toggle:

For more information on integration setup steps, please refer to these articles:

• BLAZE Menu Integration Guide
• BLAZE Order Integration Guide
• BLAZE Retail | Setting Up Your Online Store

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

Cova

If there is an issue with your Cova credentials, Leafly will automatically disable your Cova order integration.

The most frequent credential issues with Cova happen when a Cova HUB user changes the password for your Leafly integration, but does not update the password in your Leafly Biz integration settings.

To update your POS integration credentials, first navigate to your Leafly Biz Integration Settings → Menu page. Next, click on the three vertical dots next to the integration status message and select Edit credentials:

You will need to validate that your Cova integration API package details are correct. Once you have updated that information, click “Test Connection.” If the test is successful, select “Save.”

If testing the connection results in an error, please contact us at help@leafly.com or submit a request here.

Finally, navigate to your Integration Settings → Orders page within Leafly Biz and flip the toggle to re-enable your Cova order integration:

For more information on integration setup steps, please refer to these articles:

• Cova Menu Integration Guide
• Cova Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

Dutchie POS

If there is an issue with your Dutchie POS credentials, Leafly will automatically disable your Dutchie POS order integration.

The most common issue with Dutchie POS integration credentials is an invalid or incorrect API key. Dutchie will share a 2-way API key with you for your Leafly integration; please ensure that you are using the API key created for Leafly and not other ecommerce platforms.

To update your POS integration credentials, first navigate to your Leafly Biz Integration Settings → Menu page. Next, click on the three vertical dots next to the integration status message and select Edit credentials:

You will need to validate that your Dutchie POS API key is correct. Once you have updated that information, click “Test Connection.” If the test is successful, select “Save.” 

If testing the connection results in an error, please contact us at help@leafly.com or submit a request here.

Finally, navigate to your Integration Settings → Orders page within Leafly Biz and flip the toggle to re-enable your Dutchie POS order integration:

For more information on integration setup steps, please refer to these articles:

• Dutchie POS Menu Integration Guide
• Dutchie POS Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

Flowhub

If there is an issue with your Flowhub credentials, Leafly will automatically disable your Flowhub order integration.

The most common credential error with Flowhub ordering credentials occurs when Flowhub menu credentials are entered into the order integration credentials section. You will receive a separate Order Ahead store ID that is different from your Flowhub menu store ID. Entering your Flowhub menu store ID into your order integration credentials will prevent Leafly orders from passing to Flowhub for management.

To update your Flowhub order integration credentials, navigate to your Leafly Biz Integration Settings → Orders page to begin re-enabling the order integration. 

Please ensure that you have entered your Flowhub Order Ahead credentials, then hit “Save to Enable.”

You will receive a confirmation that the order integration is active:

If you need to disable the Flowhub order integration, flip the toggle on this page to disconnect.

For more information on integration setup steps, please refer to these articles:

• Flowhub Menu Integration Guide
• Flowhub Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

Greenline

If there is an issue with your Greenline credentials, Leafly will automatically disable your Greenline order integration.

Frequently, issues related to Greenline credentials are related to an incomplete integration setup or your Company ID and Location IDs entered in the wrong fields in Leafly Biz.

To resolve this, first ensure that you have enabled the Greenline order integration in Greenline Back Office.

• Open your web browser and sign into Greenline Back Office
• On the left hand side, navigate to Integrations → Overview
• Find the Leafly - Online Orders tile and toggle the switch On

To update your Greenline order integration credentials, navigate to your Leafly Biz Integration Settings → Orders page to begin re-enabling the order integration. Please ensure that your Greenline Company ID and Greenline Location IDs are in the correct field, then click save to enable:

After saving, you will see that the order integration is active again:

If you need to disable the order integration, flip the toggle on this page to disconnect.

For more information on integration setup steps, please refer to these articles:

• Greenline Menu Integration Guide
• Greenline Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

I Heart Jane

As Jane does not share integration credentials directly with clients, please reach out to the Leafly support team at help@leafly.com or via this form to resolve any credential issues.

POSaBit

If there is an issue with your POSaBit credentials, Leafly will automatically disable your POSaBit order integration.

Frequently, issues related to POSaBit credentials are related to an incomplete integration setup.

To resolve this, first ensure that you have enabled the POSaBit order integration in Leafly Biz.

Once that is verified, please validate your settings within POSaBit to ensure the integration connection is complete.

To do this, log in to POSaBit, then complete the following steps:

• Navigate to the Settings tab within POSaBit, then select Integrations.

• Click New Integration, then select Leafly - Ecommerce from the drop-down menu.

• Enter your Leafly API key obtained in the Leafly Setup section of the POSaBit Order Integration guide in the Order Integration Key field as seen below:

• Click Save.

For more information on setup steps, please refer to this article:

• POSaBit Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

Sweed

If there is an issue with your Sweed credentials, Leafly will automatically disable your Sweed order integration.

Frequently, issues related to Sweed credentials are related to an incomplete integration setup.

To resolve this, first ensure that you have enabled the Sweed order integration in Leafly Biz.

Once that is verified, please share your Leafly Order API Key generated after you connect with Sweed via their intercom ticketing system found within your Sweed portal to ensure the integration connection is complete.

For more information on setup steps, please refer to this article:

• Sweed Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.

TechPOS

As TechPOS does not share integration credentials directly with clients, please reach out to the Leafly support team at help@leafly.com or via this form to resolve any credential issues.

Treez

If there is an issue with your Treez credentials, Leafly will automatically disable your Treez order integration.

The most common credential error related to the Treez order integration is incorrectly entered credentials. To ensure your Treez integration credentials are correct, head to your Integration Settings within Leafly Biz.

Next, click on the three vertical dots next to the integration status message:

You will need to validate that your Treez integration API package details are correct. Once you have updated that information, click “Test Connection.” If the test is successful, select “Save.”

If testing the connection results in an error, please contact us at help@leafly.com or submit a request here.

Finally, navigate to your Integration Settings → Orders within Leafly Biz and flip the toggle to re-enable your Treez order integration:

For more information on integration setup steps, please refer to these articles:

• Treez Menu Integration Guide
• Treez Order Integration Guide

If you need further assistance resolving your POS integration credential issues, please contact us at help@leafly.com or submit a request here.