Is there a cost associated with using this POS integration feature?

No! There is no additional cost to use this integration.

Integration Process Overview

This article will walk you through the necessary steps to successfully activate your Menu integration with Hyve. You will complete the following high-level steps (in order) → 

• Review the Hyve FAQs
• Generating your API key in Leafly
• Complete your Integration in Hyve
• Activate and Configure your Menu Sync in Leafly 

Integration Guide Disclaimer

If you have any menu integration issues, please contact the Hyve Support Team (support@hyve.com). You can also email help@leafly.com to connect with the Leafly Support Team. 

Leafly Setup - Generating your API Key 

1. Accessing the Integration Settings

• Open your web browser and sign in to Leafly Biz → https://business.leafly.com
• Navigate to the left side panel, and click on the 'Settings' arrow
  
• A drop-down will appear. Select the 'Integrations' option.

2. Integration Setup - Getting Started

To get started, click on the Connect my POS option once on the Integration Settings page:

From the drop-down selection, choose the option: Hyve. Select 'continue to next step' to proceed to the next screen:

On this screen, your API key will be generated. You can click copy to copy your API key from Leafly. To finalize the integration steps on Leafly, please select continue to next step

Click 'acknowledge and accept' to accept the Data Override Warning and complete the sync process on Leafly Biz.

You will be taken back to the POS Settings page. At all times, you can preview your API key that has been generated for your integration on Leafly. 

Please continue to Hyve Setup as menu items will not sync to Leafly until those steps have been completed. 

Hyve Setup

1. Create a Menu Feed

To get started, log into your Hyve POS. Go to the Menu tab and complete these steps → 

• Select Feeds
• Click + Add Menu Feed, located in the top right corner

• Enter a name for the feed
• Select Leafly within the Integration Type drop-down menu
• Select Save

Your Hyve menu categories will then be automatically mapped to Leafly. 

Next, you will need to select the Edit icon on your newly created Leafly Menu Feed.

You will then be able to see all items within your menu feed and edit categories or make other changes.

• Select the Edit icon for the applicable product you’d like to change
• Make category changes as desired
• Select Save

From the Menu Feed List, you can also select the Preview icon. Once selected a pop-up will appear showing you the menu information that will be displayed on Leafly.

If you are missing information, an error bar will appear to alert you as to what is missing. Click the arrow, located on the far right to open the product details to fill in any missing information.

Integration Configuration and Settings

Once you have successfully synced your Hyve menu with Leafly, you can configure the integration and override menu data in Leafly Biz.

These changes will persist in your Leafly menu unless you disconnect and reconnect your POS and resync your POS menu data.

Locate your Menu Manager Settings by checking out this Help Desk article: Where do I locate my menu manager settings and options?

With Hyve, you have the following options: 

• Default Item Status
• Category Mapping
• Inventory Availability Rules
• Inventory Exclusion Rules
• Cannabinoid Calculation
• Disconnecting your POS

Default Item Status

Automatically set new and restocked items to either active or inactive by default. Items automatically set to inactive status must be manually set to active before being visible on online menus.

• Items set to “Active”: these items will show up on all online menus and be set to “Available for Pick-Up/Delivery” if your store participates in any of Leafly’s order ahead programs.
• Items set to “Inactive”: these items will be hidden from all online menus. They will no longer be “Available for Pick-Up/Delivery” if your store participates in any of Leafly’s order ahead programs.

Category Mapping

Related article: Mapping your categories on Leafly

We currently support the following categories → Accessory, Seeds, Clone, Flower, Edible, PreRoll, Concentrate, Cartridge, Topical, and Other.

If your POS-assigned category does not align with a predefined Leafly category, it will be assigned a category of Other by default. You can remap your POS Category to the Leafly category. 

Inventory Availability Rules

Related article: Setting inventory thresholds

You can set inventory thresholds at both the Global and Category levels. If a threshold is defined, items with inventory counts under the threshold set will be automatically hidden from your online menus. By default, the threshold is set to 1. 

Note: If your POS has the ability for thresholds, those settings will override Leafly. 

Inventory Exclusion Rules

Related article: How do I exclude items from syncing over to my Leafly menu from my point of sale?

You can permanently exclude inventory from appearing on your online menus by product keyword or category.

Cannabinoid Calculation

Related article: Customizing your cannabinoid values on your Leafly menu

You can select which calculation method is applied by default to the THC and CBD values coming from your POS menu on the POS Settings page. More information on the available calculation methods can be found here.

Please note: The THCA Only and CBDA Only setting options are unavailable for this integration. 

Disconnecting your POS

To learn how to disconnect your point of sale, we advise following the instructions in this article: How do I disconnect my point of sale?

Hyve FAQ's

Is there a cost associated with using this integration?

• No, there is no additional cost associated with turning on this integration.

How often does Hyve sync with Leafly? 

• Hyve pushes your menu data to Leafly every 15 minutes. 
• You can also manually push changes within Hyve. For more information or if there are any concerns about missing items, please connect with the Hyve Team through help@hyve.com 

If I have an existing menu in Leafly, do I need to save it prior to syncing my POS menu?

• No. Leafly will automatically save a copy of the menu that you maintained before connecting your POS system. If you encounter any issues with the data that is pulled in from your POS, you can quickly revert back by selecting “Disconnect and restore pre-POS connected menu data” when disconnecting the POS and reverting the menu back to its original state.
• To learn how to disconnect your point of sale, we advise following the instructions in this article: How do I disconnect my point of sale?

What fields do you pull data from in Hyve?

• You can preview the field mapping below:

Can I manually update fields on Leafly Biz that are missing?

• You can manually update any field except for pricing and your product sizes (variants).
• To learn how to manually edit POS data, please check out this Help Desk article: What data can I manually edit on Leafly if I am syncing with a point of sale?

If I have Pickup enabled on my menu, how do I enable / disable products for Pickup?

• To do this, open the item you want to change in the Hyve back-office. On the Details tab → check off Active if the product should be available to customers for Pickup (leave unchecked if they should not be), then click Save. 

Do products on the menu have sales tax associated?

• No, sales tax is not supported with this integration. 
• Clients can also use our tax feature in the Menu Manager Settings Biz to set sales and excise taxes in checkout. To learn more about setting these options, please check out this Help Desk article: Setting up Tax Estimates for your Leafly Menu

Are Dual Menus supported for the Hyve POS?

• No, dual menus are not supported with this POS. 

Why is Leafly showing something different for Brand or Strain information than what I have in my POS?

• After Leafly receives a menu payload, we will try to match strain and brand information to existing entries in Leafly's database to cross-link and provide greater visibility for menu items across the platform.

• Sometimes particular Strains or Brands do not exist yet in Leafly's database. In that case, we are trying to smart-match to the closest available entry. This can result in incorrect links.

• You have the ability to change or remove incorrect links by editing those fields within your Menu Manager.

Can I make changes to item data on Leafly while my POS integration is active?

• Yes, with some limitations.
• You are able to override every menu item field except for the price point. This allows you to update Strain or Brand links or supplement other information like cannabinoid data, photos, or description. Leafly defers to your POS system as the source of truth for item pricing.
• These manual overrides will persist on items you edit until they go out of stock and fall off your menu entirely.